- The Seller agrees to submit any dispute related to the implementation of this contract for the supply of digital content through mediation;
- In the event of any disputes arising between the Parties regarding the conclusion, interpretation, performance and legal consequences of the Agreement, the Parties will enter into negotiations in good faith in order to settle the dispute amicably. If the dispute is not resolved amicably, the Parties shall submit the dispute to the common court competent for the seat of the Seller, and in the case of Buyers who are consumers – to the common court, whose jurisdiction is determined by the provisions of the Code of Civil Procedure of November 17, 1964 (i.e. Journal of Laws 2018). item 155, as amended);
- The buyer who is a consumer has the following options to use extrajudicial means of dealing with complaints and redress:
- to apply to a permanent amicable consumer court referred to in art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws 2001 No. 4 item 25, as amended), with a request to settle a dispute arising from the concluded Sales Agreement. The rules of organization and operation of permanent consumer courts of arbitration are specified in the ordinance of the Minister of Justice of 25 September 2001 on the rules of organization and operation of permanent consumer courts of arbitration (Journal of Laws 2001, No. 113, item 1214);
- addressing the voivodeship (province) inspector of the Trade Inspection, pursuant to Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2001, No. 4, item 25, as amended), with a request to initiate mediation proceedings on the amicable settlement of the dispute between the Customer and the Seller. Information on the rules and procedure of the mediation procedure conducted by the provincial inspector of the Trade Inspection is available at the premises and on the websites of individual Provincial Inspectorates of the Trade Inspection;
- obtaining free assistance from a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the toll-free consumer hotline number 800 007 707 and by the Polish Consumers Association at the email address [email protected];
- use of the European Union ODR internet platform enabling the submission of complaints and pursuing claims related to the contract, which is the European Union ODR platform at: http://ec.europa.eu/consumers/odr/.
More information on the possibility for the Buyer who is a consumer to use extrajudicial means of dealing with complaints and redress and the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsman, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php;http://www.uokik.gov.pl/sprawy_indywidualne.phphttp://www.uokik.gov.pl/wazne_adresy.php.